Activities Staff
Position Summary
This position is responsible for the delivery of the Celebrity experience through socializing, hosting and participating in all onboard recreational adult activities.
Essential Duties & Responsibilities
To support Celebrity Cruises' mission of sustaining "the world's ultimate premium cruise line with a taste of luxury," all duties and responsibilities are to be performed in accordance with Celebrity Cruises' Pillars of Safety, Service and Style, ISM/ISO standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
- In accordance with Celebrity Cruises' Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and Celebrity Family Member (CFM) areas.
- Continuously interacts with guests; coordinates, hosts, and participates in all adult recreational activities.
- Participates in guest embarkation and debarkation procedures as scheduled by the Assistant Cruise Director.
- Socializes with guests in public areas at all times. Visits lounges at various times and converses with as many guests as possible as time allows.
- Attends door greets, welcomes guests entering and exiting the theater for evening shows and socializes with the guests.
- Directs guests on and off the gangways of the ship during visits to ports of call. Coordinates tour counts and tour departures.
- Escorts shore excursions with guests when necessary to ensure company standards are met. Utilizes time to socialize with guests and is available for guest assistance.
- Assists in the coordination and operation of audio and/or visual equipment for events as needed in support of the Sound & Light Staff.
- Participates in shows and events presented by the Cruise Director's Division such as Welcome Aboard Show, Farewell Show, Lip-Synch Show, etc. Cruise Director will advise of responsibilities.
- Complies with all Bingo procedures; inventory, promotion, selling of cards, hosting, verifying and assistance with end of cruise paperwork upon request by the Cruise Director or Assistant Cruise Director.
- Assists in all capacities in achieving an increase in revenue in his/her related areas as requested by the Cruise Director or Assistant Cruise Director.
- Performs other related duties as assigned by the Cruise Director or Assistant Cruise Director.
- Understands the Safety & Quality Management Program, and his/her responsibilities in the Safety Organization according to the Emergency plan and Station Bill. Must be available, capable and ready to act in the event of an emergency.
- Is aware of, and/or acquires the necessary knowledge to comply with the ship's standard operation, in order to assist guests and CFMs with inquiries.
- Attends meetings, training activities, courses and all other work-related activities as required.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
Financial Responsibilities
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
- This position is responsible for indirect cost containment through the proper use, handling and maintenance of records, reports, documents, supplies and equipment.
Motivational Responsibilities
People management responsibilities to ensure optimal performance of the function.
- This position does not have supervisory responsibilities.
Qualifications
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
- Minimum of one year experience in an upscale hotel, resort, cruise ship, entertainment or recreational industry.
- Master of Ceremony or professional entertainment experience and skills is a plus.
- Experience with microphone techniques in front of large groups preferred.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Superior customer service, teambuilding and conflict resolution skills.
- Very strong communication, problem solving, organizational, decision making, and interpersonal
skills. - Basic computer software skills required.
- Completion of high school or basic education equivalency required.
- Coursework in hospitality management at an accredited college or university or the international
equivalent preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
- Completion of one contract with a performance rating of satisfactory or above along with demonstrated leadership skills.
Language Requirements:
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Spanish, French or German preferred.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 75 pounds.
