Aquatics Activity Staff
POSITION SUMMARY
Leads and assists with a variety of Aquatics tours such as Kayaking, Water Slide, Waverunner, Parasail Crewing, Flight Line and other programs as required. Works Aquatics and Explorations! desk and shipboard shifts as required selling and promoting all activities, sells retail Dive Equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International's Gold Anchor standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
Shipboard Related
- Onboard the vessel, works daily shifts promoting and selling SeaTrek activities for the islands and various shore excursions. Provides information regarding the ports of call, shore excursions and general information regarding the vessel.
- Receives, loads and stores shipments for the SeaTrek program.
- Accompanies guests on SeaTrek adventure tours as required. Monitors tour operators to ensure quality controls and standards are met. Reports issues or problems to Shore Excursion Manager or other appropriate party.
Island related
- Prepares the Dive shop for the day's activities. Issues equipment to guests participating in the SeaTrek program. Promotes and sells products and services.
- Conducts orientations to inform guests of the island's facilities such as the snorkeling area and the operation of the various pieces of equipment. Walks around the island to assist guests and provide general information.
- Responds to any type of emergency. Performs life saving procedures and CPR.
- Conducts guided SeaTrek/Aquatic tours, such as Kayaks or Waverunners. Instructs guests on the proper use of the equipment. Guides guests along the tour route and identifies wild life and points of interest. Maintains a constant awareness of the guests' whereabouts and their safety.
- Participates with SeaTrek team members in the parasail operation. Provides guests with instruction, orientation and ensures the guests are properly wearing the flight harness and personal floating device (PFD) equipment. Maintains a constant awareness of the guests' whereabouts and their safety.
- Maintains a regular schedule to clean, service and store all water sports equipment. Conducts routine maintenance on any required equipment. Builds or repairs structures related to the SeaTrek program such as floating docks, buoy lines, lifeguard stands, etc. Performs regular inventory of all equipment and supplies. Maintains VHF radio equipment in good working order.
- Participates in rescue training according to established procedures.
- Participates in maintaining a clean working and living environment on the island. Participates in the weekly unloading of provisions from the vessels.
Overall:
- Operates activities within the SeaTrek program in accordance with the Aquatics Department.
- Attends meetings, training activities, courses and all other work-related activities as required.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
- Ability to coordinate and instruct recreational Watersports and adventure activities for large groups and/or individual sessions.
- Must be competent and comfortable swimmer. Lifeguard certification preferred.
- Certified Open Water Diver (any agency) preferred.
- Experienced in the operation and maintenance of Watersports or adventure tour equipment preferred.
- Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- CPR certification and life saving certification from the American Red Cross or similar certifying organization preferred.
- Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages.
- Completion of high school or basic education equivalency required.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
- Completion of one contract with a performance rating of satisfactory or above.
Language Requirements:
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
- Ability to speak additional languages such as Spanish, French or German preferred.
Physical Requirements:
The completion of all the following physical requirements are necessary and need to be completed in less than two hours. This must be demonstrated upon the arrival to the first assignment and 3 times a year thereafter. All job offers are contingent
upon the successful completion of these requirements.
- One mile run: ability to complete a one-mile run in nine (9) minutes or less.
- Push-ups: ability to complete twenty five (25) consecutive push-ups. The modified knee version is an option available to women candidates.
- Sit-ups: ability to complete thirty five (35) consecutive repetitions.
- 400 yard swim: ability to swim 400 yards, in eleven (11) minutes or less, while demonstrating at least three (3) different swim styles, the crawl or freestyle, breast stroke and side stroke. The majority of the distance can be completed by crawl or freestyle strokes.
- In water too deep to stand up in, effectively tread water for 6 minutes.
- With a partner drag or carry a 190 pound victim 10 yards up a beach, and demonstrate CPR for 2 minutes. (Instruction will be given on proper lifting techniques)
- While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
