Cafe Attendant
POSITION SUMMARY
Provides food service to guests in the Johnny Rockets restaurant, Ben & Jerry's Ice Cream and/or various venues by performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International's Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various food service venues and throughout the ship.
1. In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Learns and uses appropriate food and beverage terminology and pronunciation, to enhance the guest's dining experience. Becomes familiar with menu descriptions and beverage lists in order to discuss items appropriately with guests.
3. Obtains tableware and equipment to set tables. Arranges settings on tables per Gold Anchor Standards.
4. Greets and escorts guests to their assigned seats, per Gold Anchor Standards. Ensures friendly accurate service is provided to all guests during their meal.
5. Presents both food and beverage menus to guests; suggests menu options, appropriate beverages, and answers questions regarding menu, per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
6. Relays order to galley as required and serves courses from galley and beverages from various locations.
7. Garnishes and decorates dishes as required prior to serving.
8. Enters food and beverage orders in the point-of-sale system.
9. Maintains assigned station, including table pieces, and chairs in a clean and orderly manner.
10. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
11. Participates in Johnny Rockets entertainment as directed by established activities and specific itinerary adaptations. For example, Johnny Rockets dance routines.
12. Follows Ben & Jerry Ice Cream procedures for scooping and presenting ice cream for purchase.
13. Carries dirty dishes from dining room to kitchen. Wipes table tops and chairs with damp cloth. Replaces soiled table linens and sets tables with silverware and glassware.
14. Attends meetings, training activities, courses and all other work-related activities as required.
15. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
" One to two years food and/or beverage service experience, preferably in a 4 or 5 star restaurant. Banquet experience preferred.
" Ability to distinguish soft drink varieties.
" Knowledge of basic buffet food items.
" Ability to apply customer service skills, according to Royal Caribbean International's Gold Anchor Standards, when interacting with guests and coworkers.
" Ability and willingness to perform Johnny Rockets dance routines.
" Ability to follow Ben & Jerry Ice Cream scooping and presentation procedures.
" Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
" In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
" Two to three years experience internally as an Assistant Waiter with a performance rating of satisfactory or above.
Language Requirements:
" Ability to speak English clearly, distinctly and cordially with guests.
" Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Physical Requirements:
" While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
" All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
