Hotel Director
POSITION SUMMARY
Directs the Hotel operation onboard the vessel to ensure company, divisional and ship performance objectives set against the TGS Triangle are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers.
The Hotel operation consists of Food & Beverage, Housekeeping, Guest Relations, Pursers, Facilities Management, Cruise Programs and Entertainment, Human Resources, Training & Development, Information Technology Operations, Casino Operations, Doctor & Medical Facilities, and all onboard revenue managers.
Hiring Requirements:
- Ten or more years progressive management experience in a 4 or 5 star hotel with at least five years operational experience in food and beverage, front office and/or housekeeping. Proven ability to manage all functions. Demonstrated leadership capabilities. Effective verbal and written communications skills. Exposure to international environments preferred.
- Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
- Knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
- Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
- Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
