Room Service Attendant
POSITION SUMMARY
Provides food service to guests in their staterooms and/or various venues by performing the following essential duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
All duties and responsibilities are to be performed in accordance with Royal Caribbean International's Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies.
Each shipboard employee may be required to perform all functions in various food service venues and throughout the ship.
1. In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
2. Participates in rotational service delivery schedule, working in Windjammer casual dinning service, room service and various other food and beverage service venues.
3. Ensures efficient and seamless service delivery of all meals to guests in their staterooms.
4. Learns and uses appropriate food and wine terminology and pronunciation, to enhance the guest's dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests.
5. Obtains linen, silverware, glassware, and china to set stateroom service trays.
6. Arranges settings on stateroom service trays, per Gold Anchor Standards.
7. Greets guests appropriately when delivering room service order, per Gold Anchor Standards. Observes all established security and guest privacy procedures when delivering to staterooms.
8. Presents both food and beverage to guests; suggests menu courses, appropriate wines, and answers questions regarding menu and wine selections, per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
9. Relays order to galley as required and serves courses from galley and beverages from various locations.
10. Garnishes and decorates dishes as required prior to serving.
11. Enters food and beverage orders in the point-of-sale system.
12. Observes guests to anticipate their needs and responds to any additional requests.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements:
" One to two years previous food and/or beverage service experience, preferably in a 4 or 5 star restaurant or two to three years experience internally in a related shipboard position with a performance rating of satisfactory or above.
" Ability to apply customer service skills, according to Royal Caribbean International's Gold Anchor Standards, when interacting with guests and coworkers.
" Ability to perform basic math functions with regard to meal count procedures.
" Completion of high school or basic education equivalency preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
" Completion of one ______________ contract with a performance rating of satisfactory or above.
Language Requirements:
" Ability to speak English clearly, distinctly and cordially with guests.
" Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
Physical Requirements:
" While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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" All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs s well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds
