Age: at least 21 years old
Three years front office experience is required at a reputable hotel or cruise line
Superior customer service, interpersonal, team building, conflict resolution and communication skills, also organizational and problem solving skills
Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs
Language skills: English – advance level – MANDATORY
Additional language skills: German, Italian, French, Spanish etc.
Contract: 6 months
Vacation: 2 months
Salary: fix monthly salary
Facilities on board: free of charge offered by the Company (accommodation, meals, medical services)
Accommodation: shared double cabin
Work schedule: 7 days/week, 10 hours/day (shifts)
Job Cruise FEE: NO FEE for recruitment/embarkation process
Embarkation costs: depending on ship/itinerary (medical files, required visas, flight ticket)
Coordinates guests’ special,
out-of-the-ordinary requests for onboard services.
Coordinates guests’ requests for shore side services in ports, i.e., limousine services, car rentals, restaurant reservations, etc.
Handles guests’ inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests’ total satisfaction.
Receives requests for stateroom upgrades and forwards them to Chief Concierge for processing.
Receives requests for airline changes and works closely with the Miami Office or directly with the airlines.
Receives request for disembarkation arrangements for guests with special needs or requests.
Keeps a report log of extreme or unresolved guest issues.
Completes the “Lost Baggage Form” and obtain all pertinent information from the guests and keeps them constantly informed.
Be knowledgeable of all general information concerning the ship’s operation and port information to be able to accommodate, answer, and recommend any guest inquiries.
Royal Caribbean Cruise Lines: currently owns a fleet of 23 cruise ships and in the next period will launch other 2 vessels with capacity of 4000 passengers. Royal Caribbean cruise offers options that appeal to the widest possible market, customers ranging from standard to premium segment.
Celebrity Cruises: the company is oriented only towards premium customers segment, with a fleet of 10 cruise ships. Celebrity Cruises vessels are ranked in the top luxury cruise vessels in the world.
Azamara Club Cruises: the company is dedicated to serving the luxury and premium segment customers. Azamara has two cruise ships in the fleet.
Pullmantur Cruises: provides services exclusively to markets in Latin America and Spain, and aims standard customer segment. Pullmantur Cruises has a fleet of four cruise ships.
The length of contracts varies between 6-8 months, depending on the position obtained, with two months break between contracts. Hiring is for an indefinite term collaborations with 6-8 weeks vacation between contracts.
A job on a luxury cruise ship offers many opportunities, and the advantages are considerable:
Applicants must meet the following characteristics:
What are the steps to obtain a job on a cruise ship:
Pre-selection with the Agency:
Final interview with the Employer
Boarding the ship
What documents are required for register an application?
Creating a professional Curriculum Vitae is an essential element in the application process. For some candidates, it is a simple piece of paper, but for others, this piece of paper is the most effective tool to promote personal skills that can make a difference. Curriculum Vitae written in a professional form instantly attract the attention of Recruiter. In an open competition with other candidates, sometimes for a small number of jobs, this document may just tip the scales in your favor. The choice of form and content of this document is entirely yours. Our recommendation is to keep in mind that an attractive CV should contain accurate, clear, detailed and complete information .
It’s the main criterion for recruitment, a fluent communication is a guarantee of proper understanding and interpretation of job tasks, internal regulations and express your questions, it also helps the crew to rapidly adapt onboard.
The company strives to hire couples on the same ship, but cannot guarantee boarding on the same day for both partners. Company personnel needs prevail. Only candidates who can prove whether they are married, whether they live at the same address are accepted. Registration and couple IDs are available only on board when both partners have embarked, however it is very important to mention this aspect since the first discussion you have with our Recruiter.
During the interview, applicants are required to declare:
70 hours /week ( 7 days/ week, 10-12 hours/ day )
Normally, you will be working with at least 3 breaks on schedule.
Time is very carefully monitored aboard a cruise ship, by means of electronic timekeeping. You can perform additional work only at the express request of the management, in this case the overtime period will be offset by equivalent free time or paid overtime .
The cabins offer a decent comfort for two crew members, equipped with air conditioning, TV, internet access (with fee), bathroom.
Aboard a cruise ship, there are various ways of recreation and facilities offered for free to the crew members : the crew bar, recreation areas, internet café, library, gym, pool (on some ships).
For some staff members (officers , senior management positions and staff members), there may be extra privileges (access to certain passengers areas ) between certain hours.
There may be days off depending on rotation, even 24 hours, but they remain at the discretion of management team, NOT guaranteed by the contract. Normally, a day off aboard a ship typical equates to a free port day, but there are still a few hours of work.
First joining ticket is paid by the employee, except for Youth Staff/ Seasonal position or management positions.
- Two tickets (round trip ) for positions with fixed salaries;
- Ticket back to Romania at the end of the contract for tipped positions
Embarkation costs may vary, depending on the job or the port of embarkation.
Job Cruise does NOT ask for any tax or fee for its mediation services. Recruitment services, interviewing and assistance in embarkation process are FREE of charge.
Not always. In the boarding process, the representatives of JOB CRUISE offers detailed
information about access to transportation, accommodation location, people and contacts.